Shipping And Returns Policy
Shipping and Returns Policy
Last updated: October 15, 2026
This policy explains how we process and ship your NiteGuard order, how long delivery takes, and how returns, refunds and claims work. It forms part of our Terms and Conditions. Your statutory consumer rights are never affected.
1. Order processing
Orders are processed within 3 to 5 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays in Spain. Orders placed on weekends or holidays are processed on the next business day. During high-demand periods, processing may take slightly longer, and we will tell you if that happens. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
2. Delivery times
Once dispatched, delivery usually takes 3 to 9 business days, depending on your location and the carrier. Delivery times are estimates, not guarantees. They may be longer because of customs checks, remote addresses, public holidays, weather, carrier delays or other events beyond our control. Delivery times do not include the processing time in section 1.
3. Where we ship
We ship to the United States, the European Union, the United Kingdom and other destinations shown at checkout. If we cannot ship to your address, the checkout will tell you before you pay. We do not ship to PO boxes where the carrier does not allow it.
4. Shipping costs
Any shipping charge is shown at checkout before you confirm payment. The total you see at checkout is the total you pay for the order, unless customs charges apply (see section 7).
5. Tracking
We ship with tracked services. The tracking link is sent by email when the order is dispatched. Tracking information can take 24 to 72 hours to update after dispatch. If your tracking has not moved for more than 7 days, please contact us at NiteGuard@outlook.com and we will help.
6. Discreet packaging
All orders are sent in plain, unmarked packaging that does not describe the contents. We cannot control how a carrier or bank displays information on its own systems or on your statement.
7. Customs, duties and taxes
Orders shipped across borders may be subject to import duties, customs fees or local taxes. Where these are collected at checkout, they are shown there. Where they are charged by the carrier or customs authority on delivery, they are the buyer's responsibility, and we cannot predict or control them. Refusing to pay such charges, or refusing delivery, may delay or prevent your refund of the Product price, and any costs we incur to return or dispose of the parcel may be deducted where the law allows.
8. Address accuracy
Please check your shipping address at checkout. We are not responsible for delays or loss caused by an incorrect or incomplete address. If you notice a mistake, contact us immediately at NiteGuard@outlook.com. We will try to correct it before dispatch, but we cannot change an address after the order has shipped. If a parcel is returned to us because of an incorrect address or because it was not collected, we may ask you to cover the cost of re-shipping.
9. Lost, delayed or damaged parcels
If your parcel has not arrived 14 business days after dispatch, or arrives damaged, please contact us within 30 days of the estimated delivery date with your order number (and photos of any damage). We will investigate with the carrier and, where the parcel is lost or damaged, send a replacement or refund you in full. Please do not open a payment dispute before giving us the chance to resolve the issue.
10. Our 30-day return policy
You may return unopened and unused packs in their original sealed condition within 30 days of delivery for a full refund of the Product price. To start a return:
- Message us at NiteGuard@outlook.com within 30 days of delivery with your order number.
- Send it back. We will email you a prepaid return label, and we aim to send it the same day.
- Get your money. Once we receive and check the returned pack, we will refund you to the original payment method within 5 business days. Your bank or card provider may need additional time to show the refund.
Please do not send items back without contacting us first, as we cannot process returns that we have not authorised.
11. Opened packs cannot be returned
For hygiene and safety reasons, opened packs cannot be returned or refunded, unless they are defective (see section 12) or the law requires otherwise. A pack is considered opened when its seal has been broken or any sticker has been removed from its backing. This exclusion follows the legal exception for sealed goods that are not suitable for return for health-protection or hygiene reasons once they have been unsealed.
12. Defective, damaged or incorrect items
If your Product arrives damaged, defective, expired or not as ordered, or if a sticker does not work as intended, contact us within 30 days of delivery at NiteGuard@outlook.com with your order number and clear photos. We will, at your choice where the law allows, replace the item or refund you, and we will cover the return shipping cost if a return is needed. You do not need to return opened packs that we agree are defective unless we ask you to.
13. Right of withdrawal for EU and UK consumers
If you are a consumer in the European Union or the United Kingdom, you have the legal right to withdraw from your order within 14 days of receiving the goods, without giving a reason. To exercise the right, tell us clearly (for example by email to NiteGuard@outlook.com) before the period ends and return the goods within 14 days of telling us. This right does not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons and that were unsealed after delivery. If you withdraw correctly, we will refund the price paid, including the standard delivery charge you paid, no later than 14 days after we receive your notice, and we may wait until we receive the goods back or you show that you have sent them. Our 30-day return policy in section 10 is offered in addition to your legal right and applies as the longer period.
14. Refunds
Refunds are made to the original payment method. We do not refund original shipping charges on returns that are not due to our error, except where the law requires it. If part of an order is returned, we refund only that part. Discount codes and bundle prices are taken into account, so the refund equals the amount you actually paid for the returned item(s). We may refuse or reduce a refund for returned items that are used, damaged or not in their original sealed condition.
15. Cancelling or changing an order
If you want to cancel or change an order, contact us at NiteGuard@outlook.com as soon as possible. We can cancel for a full refund if the order has not been dispatched. After dispatch, you can use the return process above once the parcel has arrived.
16. Exchanges
To exchange an item, return the unopened pack under section 10 and place a new order for the item you want.
17. Safety reminder
A returned or refunded product does not change the safety information in our Terms and Conditions. NiteGuard stickers are a screening aid, not a guarantee. A negative result does not mean a drink is safe.
18. Contact
For any question about shipping, returns or refunds, write to NiteGuard@outlook.com. We aim to reply within 2 business days.
NiteGuard | Retiro, 28007 Madrid, Spain